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Waiting for customer service

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I'm on hold with my bank trying to sort out a transaction they seem to have deleted. I've also just sorted through a hundred or so stories in our project backlog, so while I'm mulling over the next 6 months of product development, I will read these:

And my bank's customer service finally got back to me with the sad news that the thing I wanted them to fix was, and we are so sorry, it turns out, your fault. Fie.


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